Refund policy

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging—and you must notify us on the day of delivery. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aanchalandlishk@hotmail.com. Please note that returns will need to be sent to the following address:

 Aanchal and Lishk

1010 State Ave,  P.O. Box #125

Marysville, WA 98270

USA 

If your return is accepted, you can send the items back, acknowledging customer pays for shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at aanchalandlishk@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like all glass products and final sales items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, gift cards or store credit. 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Glass Products (including glass bangles): Are completely excluded from the damage policy. They are not eligible for store credit if they arrive broken or damaged.

Non-Glass Items (such as metal jewelry, beaded bags, etc.): Are eligible for refunds or store credit on a case-by-case basis depending on the extent of the damage. Customer pays the return shipping label. To qualify, you must notify us via email on the exact same day of delivery and provide an uninterrupted video of the initial, first-time opening of the package proving the item arrived damaged upon delivery. (Note: Because these items are handcrafted, normal wear or issues reported days later are not eligible). 

Sizing & Product Variance Policy

• Size Verification: Please verify your correct bangle size before purchasing. We are not responsible for items that do not fit properly.
• Material Variance: Please note that glass bangles naturally tend to run larger than metal bangles.
• Product Variations: Due to production variances, minor inconsistencies in color and finish are to be expected and are not considered defects.
• By completing your purchase, you acknowledge and agree to these terms.